Effective Date: April 30, 2015
Last Updated: April 30, 2026

1. Who We Are

Neothane Inc. is a company based in Toronto, Ontario, Canada. Neothane develops, manufactures, markets, and sells products used in spill response, hazardous leak management, emergency response, industrial safety, marine protection, rail, storage, warehouse, agriculture, refinery, and related applications.

This Privacy Policy applies to personal information collected by Neothane Inc. through our website, online forms, product inquiries, quote requests, product registrations, customer support communications, distributor communications, order-related interactions, marketing communications, and other business interactions relating to Neothane and MAGNASEAL-branded products.

For purposes of this Privacy Policy, “Neothane,” “Company,” “we,” “us,” and “our” refer to Neothane Inc.

NEOTHANE and MAGNASEAL are trademarks of Neothane Inc.

2. Scope of This Privacy Policy

This Privacy Policy explains how we collect, use, disclose, retain, protect, and otherwise process personal information.

This Privacy Policy applies to information collected:

  • through our website;
  • through contact forms, request-a-quote forms, product registration forms, and inquiry forms;
  • through email, phone, trade show, distributor, customer support, and business communications;
  • when customers, distributors, first responders, industrial users, or other organizations request information about our products;
  • when we process product orders, shipping, warranty, support, or service-related requests;
  • when visitors interact with our website, cookies, analytics tools, or online content.

This Privacy Policy does not apply to personal information handled by third-party websites, distributors, social media platforms, payment providers, logistics providers, or other organizations that operate independently from Neothane. Those organizations are responsible for their own privacy practices.

3. Personal Information We Collect

Depending on how you interact with us, we may collect the following types of personal information.

A. Contact and Business Information

We may collect:

  • name;
  • company or organization name;
  • job title or role;
  • department;
  • business email address;
  • phone number;
  • mailing address;
  • billing address;
  • shipping address;
  • country, province, state, or region.

B. Product Inquiry and Quote Information

We may collect information you provide when asking about Neothane or MAGNASEAL products, including:

  • product interests;
  • quote requests;
  • product application details;
  • industry or use case;
  • intended use environment;
  • technical requirements;
  • emergency response, spill response, leak management, marine, rail, warehouse, refinery, agricultural, or industrial application details;
  • distributor or reseller inquiries;
  • notes or files you choose to provide.

Please do not submit sensitive personal information unless we specifically request it and it is necessary for the purpose of your communication.

C. Order, Payment, Shipping, and Transaction Information

If you purchase products from us or through our website, we may collect:

  • order details;
  • products purchased;
  • billing and shipping information;
  • purchase history;
  • payment confirmation details;
  • tax, customs, import/export, or shipping information;
  • delivery instructions;
  • warranty, product registration, and service records.

Where payment information is processed by a third-party payment processor, that processor may collect and process payment card or banking information under its own terms and privacy policy. Neothane does not intend to store complete payment card numbers unless expressly stated and legally permitted.

D. Customer Support and Product Safety Information

We may collect information related to:

  • product support requests;
  • warranty claims;
  • product registration;
  • training inquiries;
  • product use questions;
  • safety-related communications;
  • incident or application details voluntarily provided to us;
  • photos, documents, or technical information you choose to send us.

Because Neothane products may be used in hazardous spill, emergency response, industrial, marine, rail, warehouse, and other danger-zone environments, some communications may include operational or incident-related information. We ask that you avoid providing personal information about unrelated individuals unless necessary.

E. Website and Technical Information

When you visit our website, we may automatically collect certain technical information, such as:

  • IP address;
  • browser type;
  • device type;
  • operating system;
  • pages visited;
  • referring website;
  • approximate location derived from IP address;
  • date and time of visit;
  • interaction with website features;
  • cookie and analytics information.

This information helps us operate, secure, measure, and improve our website.

F. Marketing and Communications Information

If you subscribe to updates, request information, or communicate with us, we may collect:

  • marketing preferences;
  • email subscription status;
  • communication history;
  • event or trade show interactions;
  • feedback, survey responses, or testimonials you choose to provide.

You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us.

4. How We Collect Personal Information

We collect personal information in the following ways:

A. Directly From You

We collect information when you:

  • submit a website form;
  • request a quote;
  • contact us by email or phone;
  • register a product;
  • place an order;
  • request technical support;
  • ask for product information;
  • communicate with us at trade shows or business events;
  • subscribe to marketing communications;
  • provide files, photos, forms, or documents to us.

B. Automatically Through Our Website

We may collect technical information through cookies, analytics tools, server logs, pixels, tags, and similar technologies.

C. From Third Parties

We may receive information from:

  • distributors;
  • resellers;
  • shipping providers;
  • payment processors;
  • business partners;
  • trade show organizers;
  • professional advisors;
  • publicly available business sources;
  • customers or organizations that identify you as a contact person.

5. How We Use Personal Information

Neothane uses personal information for the following purposes:

  • to operate and maintain our website;
  • to respond to inquiries;
  • to provide quotes;
  • to process and fulfill orders;
  • to arrange shipping, delivery, customs, and logistics;
  • to provide product information;
  • to support customers, distributors, first responders, industrial users, and other organizations;
  • to manage product registration, warranty, service, training, or technical support requests;
  • to communicate about product use, product safety, service updates, or operational matters;
  • to manage customer, supplier, distributor, and business partner relationships;
  • to process payments and maintain transaction records;
  • to improve our website, products, services, and customer experience;
  • to send marketing communications where permitted by law;
  • to manage trade show, sales, and business development activities;
  • to protect the security of our website, systems, products, customers, and business;
  • to prevent fraud, misuse, unauthorized access, or unlawful activity;
  • to comply with legal, regulatory, tax, accounting, customs, import/export, insurance, and contractual obligations;
  • to establish, exercise, or defend legal claims;
  • for any other purpose with your consent or as permitted or required by law.

6. Consent and Legal Bases for Processing

Where Canadian privacy law applies, we collect, use, and disclose personal information with your consent, unless otherwise permitted or required by law. Consent may be express or implied, depending on the circumstances and the sensitivity of the information.

Where EU, EEA, or UK privacy law applies, our legal bases for processing may include:

  • performing a contract or taking steps before entering into a contract;
  • complying with legal obligations;
  • pursuing legitimate business interests, such as responding to business inquiries, improving our website, managing customer relationships, preventing fraud, and supporting product safety;
  • obtaining consent, where required, such as for certain marketing or cookie activities;
  • protecting vital interests, where applicable in emergency or safety-related circumstances.

7. Cookies and Analytics

Our website may use cookies and similar technologies to:

  • enable website functionality;
  • remember preferences;
  • understand website traffic and usage;
  • improve website performance;
  • measure marketing effectiveness;
  • protect website security.

You can control cookies through your browser settings. If you disable cookies, some parts of the website may not function properly.

Where required by law, we will request your consent before using non-essential cookies or similar technologies.

8. Marketing Communications

We may send marketing communications about Neothane, MAGNASEAL products, product updates, industry applications, trade shows, educational content, or related services where permitted by law.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us.

Even if you unsubscribe from marketing communications, we may still send transactional or service-related communications, such as order confirmations, product support messages, warranty communications, safety notices, or legally required notices.

9. How We Share Personal Information

We may share personal information with the following categories of recipients where necessary and appropriate:

A. Service Providers

We may share information with trusted service providers that help us operate our business, including:

  • website hosting providers;
  • IT and cybersecurity providers;
  • email and communications providers;
  • payment processors;
  • accounting and invoicing providers;
  • shipping, freight, courier, and logistics companies;
  • customs brokers;
  • customer relationship management providers;
  • analytics providers;
  • marketing service providers;
  • warranty, support, and product registration systems;
  • professional advisors.

B. Distributors, Resellers, and Business Partners

Where appropriate, we may share your information with authorized distributors, resellers, representatives, or business partners to respond to your inquiry, provide quotes, fulfill orders, coordinate support, or serve your region.

C. Legal, Regulatory, Safety, and Compliance Purposes

We may disclose information where we believe it is necessary or appropriate to:

  • comply with applicable law;
  • respond to lawful requests from public authorities;
  • meet customs, tax, import/export, or regulatory requirements;
  • protect the rights, property, safety, or security of Neothane, our customers, first responders, end users, distributors, or others;
  • investigate fraud, misuse, security incidents, or unlawful activity;
  • establish, exercise, or defend legal claims.

D. Business Transactions

If Neothane is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, personal information may be disclosed or transferred as part of that transaction, subject to appropriate protections.

10. We Do Not Sell Personal Information as a Core Business Practice

Neothane does not sell personal information as a core part of its business.

If we ever engage in activities that are considered a “sale” or “sharing” of personal information under applicable privacy laws, we will provide required notices and opt-out choices.

11. International Transfers

Neothane is based in Canada, but we may sell, ship, support, and communicate with customers, distributors, service providers, and business partners around the world.

Your personal information may be processed, stored, or accessed in Canada, the United States, the European Union, the United Kingdom, or other countries where we or our service providers, distributors, logistics providers, or business partners operate.

Privacy laws in these countries may differ from the laws in your jurisdiction. When we transfer personal information internationally, we use appropriate contractual, technical, organizational, and legal safeguards where required by applicable law.

12. Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods may depend on:

  • the type of information;
  • the nature of our relationship with you;
  • order, warranty, support, or product registration requirements;
  • legal, tax, customs, accounting, or regulatory obligations;
  • product safety or incident-related needs;
  • dispute resolution or legal claim requirements;
  • business recordkeeping requirements.

When personal information is no longer needed, we will delete, anonymize, or securely dispose of it in accordance with applicable law and our internal practices.

13. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, modification, or destruction.

These safeguards may include access controls, secure systems, service provider controls, staff procedures, and appropriate technical protections.

No method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect personal information.

14. Your Privacy Rights

Depending on where you live, you may have the right to:

  • request access to personal information we hold about you;
  • request correction of inaccurate or incomplete information;
  • request deletion of personal information, subject to legal exceptions;
  • withdraw consent, where processing is based on consent;
  • object to or restrict certain processing;
  • request portability of your personal information, where applicable;
  • unsubscribe from marketing communications;
  • lodge a complaint with a privacy regulator or supervisory authority.

To exercise your rights, contact us using the details in the “Contact Us” section below.

We may need to verify your identity before responding to a request. We may also retain certain information where required or permitted by law, including for legal, tax, accounting, warranty, product safety, dispute resolution, fraud prevention, or business recordkeeping purposes.

15. Canadian Privacy Rights

If Canadian privacy law applies, you may request access to your personal information and ask that inaccurate or incomplete information be corrected.

You may also contact us with questions or complaints about our privacy practices. We will respond in accordance with applicable Canadian privacy laws.

If you are not satisfied with our response, you may have the right to contact the Office of the Privacy Commissioner of Canada or another applicable privacy authority.

16. EU, EEA, and UK Privacy Rights

If you are located in the European Union, European Economic Area, or United Kingdom, you may have additional rights under applicable data protection laws, including the right to:

  • access your personal data;
  • correct inaccurate or incomplete personal data;
  • request deletion of personal data;
  • restrict processing;
  • object to certain processing;
  • withdraw consent where processing is based on consent;
  • request data portability;
  • lodge a complaint with a data protection authority.

Where required, Neothane will process personal data in accordance with applicable EU or UK data protection requirements.

17. U.S. State Privacy Rights

Residents of certain U.S. states may have additional rights under applicable privacy laws.

Depending on the state and whether the law applies to Neothane, these rights may include the right to:

  • know what personal information we collect, use, disclose, sell, or share;
  • access personal information;
  • correct inaccurate personal information;
  • delete personal information;
  • opt out of certain targeted advertising, sale, or sharing of personal information;
  • limit certain uses of sensitive personal information, where applicable;
  • appeal a privacy-rights decision;
  • not be discriminated against for exercising privacy rights.

Neothane does not knowingly sell personal information as a core business practice. If our practices change, or if applicable law requires additional notices or opt-out mechanisms, we will update this Privacy Policy.

18. Children’s Privacy

Our website and products are intended for business, industrial, emergency response, government, marine, rail, warehouse, refinery, agricultural, and related professional users. They are not directed to children.

We do not knowingly collect personal information from children under the age of 13 or the equivalent minimum age in the applicable jurisdiction. If we learn that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete it.

19. Links to Third-Party Websites

Our website may contain links to third-party websites, distributors, resellers, social media platforms, videos, payment providers, shipping providers, or other external resources.

We are not responsible for the privacy practices, content, or security of third-party websites or services. You should review the privacy policies of any third-party websites or services you use.

20. Product, Operational, and Safety Communications

Because Neothane and MAGNASEAL products may be used in hazardous spills, emergency response, industrial leaks, marine incidents, rail applications, storage facilities, and other safety-sensitive environments, we may use contact information to send important product, operational, safety, warranty, training, or service-related communications.

These communications are not marketing communications and may be sent even if you have unsubscribed from promotional emails.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, website, products, legal obligations, or business operations.

When we update this Privacy Policy, we will revise the “Last Updated” date above. If changes are material, we may provide additional notice where required by law.

Your continued use of our website or services after changes are posted means you acknowledge the updated Privacy Policy.

22. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact us:

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